Supervisor & Manager Training Workshop: Hands-On Training to Reduce Employer Risk and Liability (3 Sessions)
The Supervisor & Manager Training Workshop, in three 90-minute sessions, offers comprehensive supervisory training aimed at reducing the risks for employers caused by the poor management decisions of their supervisory and management personnel. Each session focuses on a key management area where your supervisors and managers due to their poor management practices are likely exposing your employer to unwanted employee-related risks.
- Session 1 - The Legal Framework and Most Common Problem Areas
- Session 2 - Manager’s Duty of Care for the Respectful Workplace (Harassment, Bullying, Abusive Behavior)
- Session 3 - Fair and Defensible Action
The management practices of untrained and unaware supervisors and managers routinely expose both HR and employers to unanticipated employee-related risk and liability. To minimize these risks HR needs to make sure that managers and supervisors understand and follow sound management practices when it comes to supervising the employees they are responsible for and, also, that they consult with HR on employee-related issues before acting.
The Supervisor & Manager Training Workshop focuses on fundamental supervisory practices by training your supervisors and managers on how to, in consultation with HR, identify and deal with employment problems before they result in a discharge and liability. Emphasis is placed on practical techniques to use within the legal framework of employment laws, contracts, Just Cause and documentation so that corrective discipline or discharge will stand up to challenge. Examples of just some of the areas covered include:
- The legal framework supervisors operate within and how to avoid going “over the edge.”
- How to identify and address work-related issues before they generate liability.
- How to solve problems by understanding employment law basics.
- Easy-to-understand principles to guide your supervisors and managers in a variety of ever changing workplace situations: disability, privacy, confidentiality, observation of employees, approaching difficult situations.
- The principles of fair discipline and documentation so you can take a stand on your decisions and withstand challenges. The dos and don'ts of documentation and the documentation checklist.
The Supervisor & Manager Training Workshop is intended to assist HR staff by educating busy managers and supervisors on the importance of paying attention to, and working with, Human Resources. The workshop provides managerial training relating to:
- Becoming familiar with the major laws affecting employment.
- Understanding the growing area of personal liability for managers – clearly understanding the importance of communicating with HR from the beginning of a problem.
- Knowing the legal framework in which supervisors must act when dealing with an employee’s personal issues which are having a job-related effect. FMLA, disability, confidentiality, privacy (the growth in personal liability).
- Following the “dos and don’ts” of addressing job-related problem areas. When to take a step back and call HR. How not to document.
- Understanding the manager’s duty of care to prevent harassment and bullying and learn the elements of an effective respectful workplace process.
- Learning the concepts of just cause and knowing the elements of effective discipline, and the discipline checklist.
- Understanding the Qualified Privilege, your “shot of immunity” for decision making.
In addition the workshop comes with a comprehensive set of materials which provide ongoing supervisory guidance for dealing with the types of employment situations discussed during the workshop and are likely to be faced after the workshop is over.
WHAT YOUR SUPERVISORS AND MANAGERS WILL LEARN
Here is a sampling of what each session will cover:
- Session 1: The Legal Framework and Most Common Problem Areas
a. Employment Laws
b. The Supervisors Personal Liability
- Case Studies of Difficult Employment Situations
a. Limits of Intervention: Work Relatedness; Consistency
b. Types of Reasonable Accommodation and the EEO Mandated Process
c. Approaching Problems and Difficult Conversations
d. Golden Rules for Handling Frustrating Situations
- Special Issues
- Session 2: Manager’s Duty of Care for the Respectful Workplace (Harassment, Bullying, Abusive Behavior)
- The Importance of a Respectful Workplace
a. Definitions and Laws Covering Harassment, Bullying, Abusive Behavior
b. Manager’s Personal Liability for Negligent Supervision and Ineffective Action
- The Six Elements of the Duty of Care
- Obligations Under the Law
a. Understanding Each Person’s Rights and Obligations Under the Law
b. Recognizing and Acting to Properly Address the Various Issues
- Resolutions, Follow-up and Preventing Retaliation
- Session 3: Fair and Defensible Action
- Dos and Don’ts of Discipline
a. Just Cause and Misconduct
b. Types of Discipline and the Necessary Documentation Elements of Each Type
c. Implementing Fair Discipline
- The Qualified Privilege
- The Discipline Checklist
- Common Documenting Errors
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