1. Navigating Critical Conversations To Influence Better Outcomes

Navigating Critical Conversations To Influence Better Outcomes

Communication expert Joel Silverstone will show you how to remove the fear factor and help you develop a framework that gives you confidence during conversations.
Event ID: 2189254
Duration: Scheduled for 90 minutes including question and answer period.
Presenter: Joel Silverstone
Credits: 1.5 HRCI, 1.5 SHRM

Navigating Critical Conversations To Influence Better Outcomes

Conversations are your life. As a human resources professional, you are continually talking with team members about their concerns, executives about goals, management colleagues about issues, and employees about their performance. You handle complaints, comfort people in difficult personal situations, and rally the troops to accomplish company objectives. These critical conversations shape your relationships and dictate success for your organization.

More confidence leads to better results. You can apply a simple four-step approach to turn any difficult conversation into a constructive partnership in dialogue. Use a new communication style to influence better outcomes.

  • What motivates others? How can this understanding help critical conversations?
  • How can you gain mutually beneficial commitments?
  • How can the M.O.V.E. model help you navigate through critical conversations?
  • What is the right mindset for you to have?
  • How can you lower the temperature of a discussion?
  • What role should empathy play in critical conversations?

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