1. COVID-19: Navigating Workplace Assessments and Investigations in Times of Crisis

COVID-19: Navigating Workplace Assessments and Investigations in Times of Crisis

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Event ID: 2215326
Date: Wednesday, April 8, 2020; 2 PM Eastern
Duration: Scheduled for 60 minutes including question and answer period.
Presenter: Catherine Mattice Zundel, MA, SPHR, SHRM-SCP
Credits: 1.0 HRCI, 1.0 SHRM

COVID-19: Navigating Workplace Assessments and Investigations in Times of Crisis

The world has been turned upside down with the outbreak of COVID-19. In response, organizations are moving to remote work which introduces a slew of new challenges around behavior, accountability, and culture.

Organizational change in normal circumstances can make employees uneasy. Add on a global pandemic, and that uncertainty multiplies by 100. While organizations must make employee safety and organizational survival a priority, they must also keep culture at the top of their minds. Focusing on perpetuating organizational culture despite the current crisis can decrease employee stress, uphold consistency, and keep employees productive.

The first step is understanding how employees are feeling and their perceptions of the organization – which you can obtain through workplace assessments. Not to be confused with investigations, assessments are designed to gauge the working environment by giving every employee the opportunity to share their feedback.

With COVID-19 wreaking havoc on organizations, another challenge is holding employees accountable for their behavior. Even though employees are no longer physically interacting there is still risk of negative behavior like incivility, bullying, and harassment. Arguably, in times of increased stress these behaviors are more likely to occur, despite working remotely.

This means organizations need to be more vigilant and rethink the way they conduct investigations. When the #MeToo movement exploded a few years ago, it inspired employees to speak up against negative behavior and this won’t change with the outbreak. What will change is the organization’s ability to get to the bottom of behavior and the ability of employees to hide negative behavior given that the chance of witnesses being present could be slim.

This webinar will help attendees navigate their culture and employee behavior in a time of crisis, share tips for adapting workplace assessments and investigations in a remote working environment, and provide tangible tools for addressing the results.

  • The ways COVID-19’s consequences on work may affect employee behavior, engagement, and productivity
  • Why workplace assessments are a valuable tool during times of uncertainty
  • How to adapt your workplace investigation in a remote work environment
  • Important do’s and don’ts in conducting assessments and investigations
  • Legal parameters around investigating and how to select the right investigator
  • How to design an assessment that encourages participation and provides a detailed understanding of organizational issues
  • How to utilize the data discovered in both assessments and investigations to address negative behavior
  • What to do once the assessment or investigation has been completed

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